More than three thousand colleges, universities, and scholarship agencies use ACT test scores to make decisions about admission, scholarship awards, and course placement. Because these institutions rely on the integrity of ACT test score data, as do the examinees themselves, ACT takes seriously the importance of reporting valid test scores that accurately reflect the examinees' educational development and independent work.
In addition to conducting our own internal review of scores, ACT regularly receives inquiries from college admissions officers, high school counselors, and others who have concerns about an individual examinee's scores.
You can report score concerns using ACT's Score Inquiry form. ACT will review the information submitted, as well as other information in ACT's own files, to determine whether to initiate a formal score review. If you prefer, you may submit a score concern anonymously online or by calling 877/777-7296.
If ACT decides to initiate a formal score review, ACT will notify the examinee directly. For more complete details of ACT's official score review process, please review Procedures for Investigating Testing Irregularities and Questioned Test Scores.
Please note that if you wish to be notified of ACT's conclusion regarding score validity, you must be an official score recipient. If you did not receive the test scores directly from ACT, the examinee will need to request and pay for an Additional Score Report to be sent to your institution. To do so, the examinee should log into his/her ACT web account at actstudent.org and choose "Send your Scores."
If you have any questions or comments regarding this process, please do not hesitate to contact us.