Technical Support for COMPASS® Internet Version
Documentation
- Technical Specs (Revised November 2011 for Internet Explorer 9)
Minimum workstation requirements and settings needed to install COMPASS - Technical Checklist (Revised May 2010)
Things to watch for as you install COMPASS - Installation Guide (Revised November 2011 for Internet Explorer 9)
Step-by-step instructions for installing COMPASS - Supplemental Guide for XP Service Pack 2 (Revised May 2010)
Preliminary installation steps to follow if your workstation is running Windows XP - FAQs (Revised May 2010)
Answers to common questions about installing and using COMPASS - SSR File Layout (Updated October 2009)
A detailed list specifying the meaning of codes built into COMPASS - Uploading COMPASS Data to Your Student Information System (PDF; 5 pages, 33KB; updated February 2009)
News and Updates
- IE9 is now supported for use with COMPASS Internet Version. (Technical Specs updated November 2011)
- Pool Update Requirements: Apply COMPASS Spring 2011 Item Pool Update if you have not updated your workstation since April 16, 2011.
- Requirements (PDF; 2 pages, 66KB)
- Computer System Maintenance Schedule through September 30, 2012 (Updated January 2012)
- ACT System-wide Computer Routine Maintenance Periods (affecting all ACT computer services, including COMPASS Internet Version and e-Write in COMPASS Windows)
System-wide maintenance periods are now scheduled as shown below (August and September 2012 dates are proposed, subject to revision). No Saturday night/Sunday testing or reporting with COMPASS will be possible during the following Saturday night/Sunday periods:- Jan 21–22, 2012—Saturday, 5 p.m. CST thru Sunday, 5 p.m.
- Feb 18–19, 2012—Saturday, 5 p.m. CST thru Sunday, 5 p.m.
- Mar 31–Apr 1, 2012—Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- Apr 21–22, 2012—Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- May 19–20, 2012—Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- Jun 16–17, 2012—Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- Jul 21–22, 2012—Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- Aug 18–19, 2012—Proposed: Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- Sept 15–16, 2012—Proposed: Saturday, 5 p.m. CDT thru Sunday, 5 p.m.
- COMPASS System Maintenance Periods (affecting only COMPASS Internet and e-Write in COMPASS Windows)
When required, COMPASS-specific system maintenance periods occur on Thursday nights, beginning at 11 p.m., central time, and generally are completed by 3 a.m., central time, Friday mornings.
- ACT System-wide Computer Routine Maintenance Periods (affecting all ACT computer services, including COMPASS Internet Version and e-Write in COMPASS Windows)
For assistance with technical issues:
- Email the ACT Help Desk at acthelpdesk@act.org
- Or, call 1-800/645-1992, 24 hours a day, 7 days a week. When prompted, press #2 for COMPASS Technical Support.
