Level 4 Listening

Sample Item

Message:

(Narrator)You work in a camera store and a customer gives you this message.

[Female voice] I'm Brenda Garcia and I bought this camera at your store two years ago. I really like it but I dropped it last week and now I'm having trouble getting it to flash. Could you have a repairperson look at it and call me if they think it can be fixed? Also, how much will it cost to fix it? My telephone number is 699-8824.

Level 4 Sample Response

"Brenda Garcia dropped her camera last week that she bought two years ago. She is having trouble with the flash Needs a repair man to call her an tell her if it can be fixed and how much it will cost. Her number is 699-8824."

Why this is a Level 4 response:

All of the primary information is present and is correct: Brenda Garcia, dropped her camera, trouble with the flash, repair man call her if it can be fixed, how much it will cost, and 699-8824. Some supporting information is included that helps convey insight into the situation: last week and she bought it two years ago. The message is missing two supportive details: that she bought the camera at their store and that she really likes it. The relationships are tied together correctly and the reader would be able to take appropriate action without further information.

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