Level 5 Listening

Sample Item

Message:

(Narrator)You work in a camera store and a customer gives you this message.

[Female voice] I'm Brenda Garcia and I bought this camera at your store two years ago. I really like it but I dropped it last week and now I'm having trouble getting it to flash. Could you have a repairperson look at it and call me if they think it can be fixed? Also, how much will it cost to fix it? My telephone number is 699-8824.

Level 5 Sample Response

"Brenda Garcia bought a camra from us two years ago. She said she really likes it but she dropped it last week and now she can't get the flash to work. She would like it if a repair man would look at it and tell her if it can be fixed and how much it would cost. Call her at 699-8824."

Why this is a Level 5 response:

All of the primary information is present and correct: Brenda Garcia, cam[e]ra, dropped it, can't get the flash to work, repair man would look at it, how much it would cost, call her, and 699-8824. Supporting information was included that conveys insight into the situation: bought . . . from us two years ago, she really likes it, last week, and tell her if it can be fixed. All primary and supporting information is tied together correctly: A repairperson is needed to estimate the cost of repairing a camera bought at this store and to contact the customer about it. The customer dropped it last week, really likes the camera, and would like to be told if it can be fixed.

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