Workplace Observation Frequently Asked Questions
Is this a new test or just a reworked Observation?
Workplace Observation is a new test. It is not simply Observation with new scenarios. Workplace Observation has five levels (Levels 1 to 5) which reflect a somewhat broader definition of the skill. Observation measured an employee's ability to focus—notice—remember and Workplace Observation places more emphasis on problem solving and critical thinking. While an employee still has to focus and notice what they are observing, they may also be asked to follow, interpret, synthesize, analyze, or evaluate what they have observed.
Learn more about the difference between Workplace Observation and Observation.
How is Workplace Observation scored and delivered?
Workplace Observation is presented onscreen via WorkKeys Internet Version. Examinees are given 55 minutes to complete the assessment. The test is scored immediately, and the results are made available to the administrator online.
How do I become trained to profile Workplace Observation?
Training for profilers will be available via the Job Profiling Resources webpage. Please call 800/WORKKEY (967-5539) for more information.
Can I continue to use the old version of Observation?
The Observation assessment will continue to be available for a period of time. Advance notice will be provided before Observation is discontinued.
How can I administer Workplace Observation?
If you are a current WorkKeys Internet Version user, please complete the end-user license agreement to add Workplace Observation to your testing realm.
If you are not a current WorkKeys Internet Version user, please review the WorkKeys Internet Version technical checklist with the assistance of your onsite networking professional. After reviewing the system requirements, please call 800/WORKKEY (967-5539) or contact us for more information.