Level 3 Observation
Sample Item
It is Leslie's first day as part of the wait staff at the popular Town Diner restaurant. Akira is showing Leslie what he will need to watch for during the lunch rush. As Akira and Leslie move through the section assigned to Leslie, the camera follows them and zooms in to focus on the object of the discussion.
Akira points out to Leslie that the following items must be on each table and that each container should be at least half full: ketchup, special sauce, salt, pepper, and napkins. If any of these supplies begin to run low, Leslie will need to bring a replacement container from the storeroom.
Akira explains that tables need to be cleared as quickly as possible after customers leave so that waiting customers can be seated as promptly as possible.
[Brief video clip of clean table with condiments and napkins on it. Ketchup bottle is 3/4 full, special sauce is full to the top, napkin holder is full, and pepper is 3/4 full.]
What should Leslie do next?
- Wash the table in preparation for the next customer
- Replace the ketchup bottle
- Replace the napkin holder
- Add a salt shaker
Why this is a Level 3 item:
- The demonstrated task involves only a few simple components.
- Attention is strongly directed to the important details; the camera focuses on the components as they are being described.
- No distracting information is presented.
- Instructions are clear and straightforward.
Other sample items
Level 3 | Level 4 | Level 5 | Level 6
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