Level 5 Reading for Information Sample Item

Goldberg's Auto Parts is served by more than fifty
different accounts, each with its own sales
representative, company name, corporate address, and
shipping address. As a shipping and receiving clerk at
Goldberg's, you are required to return defective
merchandise to the manufacturer.

Standard procedure for returning an item begins with
your written request to the company for authorization.
Always send the request to the corporate address, not to
the shipping address. Unless the company file folder
contains a form for this procedure, write a business
letter to the manufacturer supplying the item's stock
number, cost, and invoice number; the date it was
received; and the reason for its return. The
manufacturer's reply will include an authorization
number from the sales representative, a sticker for you
to place on the outside of the box to identify it as an
authorized return, and a closing date for the company's
acceptance of the returned item. If you do not attach the
provided sticker, your returned box will be refused by
the manufacturer as unauthorized, and you will need to
obtain a new letter, authorization, sticker, and closing
date. Always send a returned box to the shipping
address, not to the company's corporate address.

Answer to Level 5 Sample Item

1. Although it is correct that returned boxes should be sent to the manufacturer's shipping address, the box will be refused if it does not have an authorization sticker.
2. Returned boxes should not be sent to the manufacturer's corporate address, and the box would be refused without an authorization sticker.
3. The passage states, "If you do not attach the provided sticker, your returned box will be refused by the manufacturer as unauthorized, and you will need to obtain a new letter, authorization, sticker, and closing date." Therefore, if you lose the original authorization sticker, you will have to repeat the standard procedure to get a new letter, etc.  Correct
4. An authorization sticker from another company would not have the correct authorization number from the manufacturer's sales representative.
5. The sales representative provides the authorization number, but the rejected part goes to the manufacturer's shipping address after the authorization sticker has been received. The rejected parts do not go to the sales representative.