Teamwork

Characteristics/Skills

There are four levels of difficulty. Level 3 is the least complex and Level 6 is the most complex. At Level 3, employees have a number of teamwork-related skills already in place. The levels build on each other, each incorporating the skills assessed at the preceding levels. For example, Level 5 includes the skills used at Levels 3, 4, and 5.

As the skill levels move toward Level 6, the situations become more complicated. For example, at Level 3 there is a clear goal, team relationships are cordial, and resources are readily available. At Level 6, goals or consequences conflict, relationships are volatile, and/or resources are limited. The tasks demand more skill as the complexity increases, ranging from goal recognition and problem identification at Level 3 to goal revision and conflict resolution at Level 6.

Level	Characteristics of Items	Skills
3 View sample item	Simple work situations involve a single, recognizable problem Team goals and consequences are clear Resources needed are readily available Team members get along well	Recognize team goals Show acceptance of team goals by working cooperatively with other team members Identify problems and their causes Persevere in solving problems Accept membership in the team Demonstrate a positive attitude, respond appropriately to praise, and give positive feedback Display trust in other team members Be dependable in completing tasks correctly and on time
Level	Characteristics of Items	Skills
4 View sample item	Work situations involve several problems or sources of difficulty Team goals and consequences are not altogether clear Resources may be limited Team members have competing concerns	Use prioritization and time management skills to effectively and efficiently accomplish tasks Exhibit creative thinking when solving problems or accomplishing tasks Show a commitment to quality Show sensitivity to customer needs Practice followership by taking direction and responding appropriately to negative feedback Demonstrate respect for other team members Show an appreciation for diversity among team members
Level	Characteristics of Items	Skills
5 View sample item	Work situations involve many subtle and competing problems Team goals and consequences are unclear Resources are limited Team relationships are ambiguous	Exhibit good decision-making and analyzing skills Delegate responsibility Show leadership by both assuming the directive role and giving that role to others Empower other team members Display initiative Be properly assertive in explaining personal convictions honestly and with sincerity
Level	Characteristics of Items	Skills
6 View sample item	Work situations involve complex problems and sources of difficulty Team goals and/or consequences conflict Resources are limited or unavailable Team relationships are unpredictable	Perform structuring and process planning by organizing the various parts of a problem or task, sequencing them, and determining who will be responsible for them Create and revise team goals by shifting from one objective to another, depending on circumstances Integrate or synthesize multiple task components into a coherent whole Be flexible in the roles they play on the team using active listening, questioning, and directive behaviors Resolve conflict among team members and give negative feedback in a constructive manner Build team cohesiveness by helping to create a feeling of unity within the team

The job skill comparison chart for Teamwork illustrates the gap between current job requirements and workforce skills.