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What the Teamwork Assessment Measures

Characteristics/Skills

There are four levels of difficulty. Level 3 is the least complex, and Level 6 is the most complex. At Level 3, employees have a number of teamwork-related skills already in place. The levels build on each other, each incorporating the skills assessed at the preceding levels. For example, Level 5 includes the skills used at Levels 3, 4, and 5.

As the skill levels move toward Level 6, the situations become more complicated. For example, at Level 3 there is a clear goal, team relationships are cordial, and resources are readily available. At Level 6, goals or consequences conflict, relationships are volatile, and/or resources are limited. The tasks demand more skill as the complexity increases, ranging from goal recognition and problem identification at Level 3 to goal revision and conflict resolution at Level 6.


Level Characteristics of Items Skills
3
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  • Simple work situations involve a single, recognizable problem
  • Team goals and consequences are clear
  • Resources needed are readily available
  • Team members get along well
  • Recognize team goals
  • Show acceptance of team goals by working cooperatively with other team members
  • Identify problems and their causes
  • Persevere in solving problems
  • Accept membership in the team
  • Demonstrate a positive attitude, respond appropriately to praise, and give positive feedback
  • Display trust in other team members
  • Be dependable in completing tasks correctly and on time
Level Characteristics of Items Skills
4
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  • Work situations involve several problems or sources of difficulty
  • Team goals and consequences are not altogether clear
  • Resources may be limited
  • Team members have competing concerns
  • Use prioritization and time management skills to effectively and efficiently accomplish tasks
  • Exhibit creative thinking when solving problems or accomplishing tasks
  • Show a commitment to quality
  • Show sensitivity to customer needs
  • Practice followership by taking direction and responding appropriately to negative feedback
  • Demonstrate respect for other team members
  • Show an appreciation for diversity among team members
Level Characteristics of Items Skills
5
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  • Work situations involve many subtle and competing problems
  • Team goals and consequences are unclear
  • Resources are limited
  • Team relationships are ambiguous
  • Exhibit good decision-making and analyzing skills
  • Delegate responsibility
  • Show leadership by both assuming the directive role and giving that role to others
  • Empower other team members
  • Display initiative
  • Be properly assertive in explaining personal convictions honestly and with sincerity
Level Characteristics of Items Skills
6
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  • Work situations involve complex problems and sources of difficulty
  • Team goals and/or consequences conflict
  • Resources are limited or unavailable
  • Team relationships are unpredictable
  • Perform structuring and process planning by organizing the various parts of a problem or task, sequencing them, and determining who will be responsible for them
  • Create and revise team goals by shifting from one objective to another, depending on circumstances
  • Integrate or synthesize multiple task components into a coherent whole
  • Be flexible in the roles they play on the team using active listening, questioning, and directive behaviors
  • Resolve conflict among team members and give negative feedback in a constructive manner
  • Build team cohesiveness by helping to create a feeling of unity within the team