Computer Support Specialist

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Work Tasks

• Help, support, and advise customers and other computer users
• Answer customer questions about the use of computers
• Install, clean, and repair computers
• Keep records of problems and how they were fixed
• Work for data processing firms, banks, insurance companies, the government, bookkeeping firms, colleges, hospitals, and other businesses
• Work with computers, printers, discs, printouts, and work records

Salary, Size & Growth

• $61,000 average per year ($29.25 per hour)
• A large occupation (661,700 workers in 2010)
• Expected to grow moderately (0.9% per year)

Education/Training

• Minimum for Entry: A 2-year degree in a computer-related field
• Employers Prefer: A 4-year degree and related experience
• Skills/Courses: Skill in using computers and software
• Certification/Licensing: Certification is available for many types of hardware and software.