Airline Reservations Agent

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Work Tasks

• Answer questions about flight schedules, costs, and connecting flights
• Use computers to reserve seats and cargo space for customers
• Be aware of special rates and services
• Send or email confirmations and tickets to passengers
• Work in large central offices for airline companies at airports or other locations
• Work with computers, the Internet, flight timetables, fare schedules, airline manuals, customers, reference guides, and tickets

Salary, Size & Growth

• $35,500 average per year ($17.00 per hour)
• A medium occupation (121,200 workers in 2010)
• Expected to grow moderately (0.8% per year)

Education/Training

• Minimum for Entry: A high school diploma and formal on-the-job training
• Employers Prefer: Able to speak a foreign language
• Skills/Courses: Training in company and industry policies, ticketing procedures, the airline's computer system, airport/airline code designations, regulations, and safety procedures.