Career Seekers' Frequently Asked Questions


Why should I get a National Career Readiness Certificate?

The Certificate is a portable credential that shows employers anywhere in the United States that you have attained a certain level of workplace employability skills in Applied Mathematics, and Locating Information, and Reading for Information. These workplace skills are highly important to the majority of jobs in the workplace. Employers may consider your certificate level, along with other educational and background information, when making employment decisions.

How do I qualify for The Certificate?

To qualify for a National Career Readiness Certificate, you must take the WorkKeys® Applied Mathematics, Locating Information, and Reading for Information assessments.

Follow the four easy steps to earn The Certificate.

What do I do with The Certificate?

Share your National Career Readiness Certificate with employers to prove you have the skills for the job. See these steps on how to share your Certificate and sample resumes.

For how long can the National Career Readiness Certificate be verified by employers?

The Certificate can be verified by employers for up to five years from the date of the last test taken.

Where can I take assessments to get The Certificate or to qualify for a higher level?

Find a testing center near you.

How long does it take before results are posted to the site and eligibility made available?

If you have taken a computer-based WorkKeys assessment or requested Express Score®, your results will be available as soon as the results arrive in our data warehouse. Paper-and-pencil test results will become available about 10 days after your site has submitted your test for scoring.

Will other people have access to my test scores?

No; test scores and personal information, besides your name, are not made available, even when you share a certificate.

When you supply your unique certificate URL to others, they will only be able to view your name and the level of certificate for which you qualify and which you have chosen to share.

What if I did not score high enough on the WorkKeys assessments?

Sample tests and training options are available to help improve your WorkKeys test scores.

Account questions

Where do I go for account support?

For support with creating your account, viewing your WorkKeys tests, and qualifying for The Certificate, please call 800/967-5539 or use our contact form.

Why should I create an account?

Once you are logged in to your account, you will be able to:

  • Create and share The Certificate electronically for free
  • Allow employers to verify your Certificate details
  • Order a printed National Career Readiness Certificate for only $20

How do I create a new account?

See our detailed instructions for creating a new account.

You can also download account creation instructions (PDF; 9 pages, 686KB) to print out and refer to later.

How do I access a pre-created account?

Please Note: If you received an email or report with your User ID and Password, an account has already been created for you. To view your Certificate details, you must use this information to log in to your account. If you have any questions, please contact your test site directly. We have test center contact information available.

See our detailed instructions for accessing your pre-created account.

You can download instructions for accessing a pre-created account (PDF; 6 pages, 393KB) to print and refer to later.

If I don't order a copy of the National Career Readiness Certificate, how will my employer or potential employer know that I qualified for a specific certificate level?

You have the option of sharing your Certificate information with others when you create a Certificate online. (Show me)

If you choose to share your Certificate information, you will be provided with a unique URL that can be shared with those whom you wish to view your Certificate information. By going to that webpage, interested parties will see your name and the Certificate level you have achieved. Personal information and actual test scores are not shown at the shared URL. Employers can also verify your Certificate number online.

Please Note: ACT does not release any information until you have authorized it. Employers will not be able to verify your Certificate details until you have shared your Certificate.

Ordering information and issues

Can I place an order over the phone?

Currently, orders for Certificates can only be placed online.

Do I have to pay for each Certificate that I order?

A fee of $20 per Certificate is charged for ordering Certificates that are delivered to you by mail. Electronic Certificates to be shared with employers can be generated at no cost.

How long will it take to get a Certificate?

Certificates generally arrive 3–4 weeks from the time the order was placed. Certificates are mailed in separate envelopes.

If I don't order enough copies now, can I request additional copies later?

Yes; you can order a total of five copies of certificates for each level for which you qualify.

I ordered a Certificate, but it hasn't arrived. Who should I contact?

Please allow 3–4 weeks from the time the order was placed to receive your Certificate. If you have not received your order after 4 weeks, please contact 800/WORKKEY (967-5539) or use our contact form. Please include your account user name in your message.

My name is spelled wrong on my Certificate. Who should I contact?

Please contact 800/WORKKEY (967-5539) or use our contact form. Please include your account user name in your message.