State Contact Information

Website: Michigan Department of Education

Michigan Department of Education Assessment and Accountability 
Phone: 1.877.560.8378

  • Press 4, for issues related to work skills tests. After selecting option 4, you will be presented the following choices:
    • Press 1 to be connected to the MDE call center. (For issues related to eligibility to test, MDE secure site, Pre-ID, or ordering test materials for work skills tests.)
    • Press 3 to be connected to ACT. (For any test administration questions related to ACT WorkKeys work skills tests.)


ACT Testing: Michigan

ACT WorkKeys - Paper

ACT WorkKeys® tests are research-based measures of foundational work skills essential to career success across industries and occupations. The assessments help to close skill gaps and improve workforce quality.


Schedule of Events (PDF)

MME Website

OEAA Secure Site

More Information on WorkKeys

See the available resources in the drop-downs below. If you have general questions, call 800.553.6244, ext. 2800. For questions specific to accommodations or supports, call 800.553.6244, ext. 1788 or email  

State Code: 23

Test Dates

ACT WorkKeys Paper

  • Initial Test Date: April 11, 2018
  • Makeup Test Date: April 25, 2018
  • Accommodations Testing Window: April 11 - 24, 2018
  • Makeup Accommodations Testing Window: April 25 - May 1, 2018


Important Testing Information


Select Your Testing Staff


Tips For Success

  • Bookmark the url for your state’s testing website (this site) and check back frequently for updated information and content.
  • Mark important dates from your Schedule of Events on your calendar and set reminders for deadlines.
  • Read the What’s New document and pay close attention to recent changes, especially the new ACT WorkKeys test names, test times, and NCRC® credential.
  • Familiarize yourself with the seven stages of the testing cycle (Orientation, Configuration, Verification, Preparation, Administration, Transportation, and Interpretation) by browsing the drop-down trays for ACT WorkKeys. You can see a brief description, action items, and resources associated with each stage to help you get a feel for the testing timeline. Content will be linked as it becomes available.
  • Watch for emails from ACT with important reminders. Add our email address to your contacts to prevent emails from going to spam/junk folders.


Important Links 


PearsonAccessnext is the web application used by testing staff (i.e., test coordinators) to manage participation.


Manage Participation


Identify Needs for Accommodations and/or Supports


Tips for Success

  • Pay close attention to the dates that ACT is asking you to select on the Manage Participation screen. 
  • If you’re updating test coordinator information, it has to be changed in two places: the manage contacts screen and creating a new user account (see the PearsonAccessnext User Guide ACT WorkKeys in the resources above).
  • Review the new Accessibility Support Guide if you have questions about the accommodations and supports available for ACT WorkKeys.

Verify Student Information and Order Materials

  • Verify student information and order additional materials via the OEAA Secure Site.


Tips for Success

  • All transferred/newly enrolled students need to be uploaded into the OEAA Secure Site by the date listed on your Schedule of Events.
  • If you need to order additional materials, be sure to do so by the additional order date listed on your Schedule of Events

Prepare Your Facility


Prepare Your Staff


Prepare Your Examinees


Prepare Your Test Materials


Tips for Success

  • Review the “Receipt and Check-In of Test Materials” section of the Test Coordinator Information Manual (linked above) before receiving your shipment. Have it available to refer to while unpacking your test materials.
  • As you’re unpacking your shipment, notice a couple new features about your return materials: 1) Return materials are color-coded by administration type; 2) You will no longer use polymailers in the return process, so these will not be in your materials shipment.
  • Remember to hold a training session with all testing staff (new and old) before test day. This is required and is separate from the briefing session that happens on test day. Suggested topics to cover during the training session are in your administration manual.
  • Decide whether examinees will complete the demographics portion of their answer document in a non-test session before test day or as the first part of their test session on test day. If before test day, schedule a time for a non-test session. If on test day, be sure to account for this time in your testing schedule. 

Resources for Test Day





Tips for Success

  • Ensure you are using the correct materials for your test date. Using test booklets assigned for another test date will result in the cancellation of scores.
  • Make sure examinees properly grid the form code into the Test Form block on their answer documents. This is essential to the answer documents being scored properly.
  • If you are testing an examinee approved for English learner supports, print a copy of the ACT-Approved Bilingual Word-to-Word Dictionaries List (linked above) to verify at check in that the examinee’s dictionary can be used for testing.

Transfer Test Materials and Data


Tips for Success

  • The instructions for collecting, packing, and returning test materials are linked above. The instructions were updated for 2018, so carefully follow the new returns process. Polymailers are no longer used.
  • Test coordinators should verify completeness and accuracy of materials received from room supervisors before returning them to ACT. Check that all Test Administration Forms are filled out and check that the test form code is properly gridded on each answer document.
  • Test coordinators need to completely fill out the front of the processing envelope(s).
  • When packing the processing envelopes, about 100 answer documents can fit in each envelope. Envelopes will need to be folded to fit into the shipping carton, so push materials down into the envelopes as far as possible.
  • Do not return unused answer documents; keep those for makeup testing.
  • Return materials for all accommodations examinees together at the end of the testing window. Do not return individual materials as they are completed.
  • If you received any additional orders, the return shipping labels received with these orders will require you to fill in your high school name and code. These fields are already completed on initial order labels.

Score Reports


Impact of Test Data


Tips for Success

  • Examinees who achieve a minimum score of three (3) or higher on each subject test may be eligible to receive an ACT® WorkKeys® NCRC®.
  • Examinees who earn an ACT WorkKeys NCRC will have an ACT WorkKeys NCRC account automatically created for them. They can print the certificate directly from their account at