ACT WorkKeys Now: North Carolina

• What's New - Spring (web content)
  
• Address Change Request Form (webform)
• ACT WorkKeys Online Technical Readiness Survey - Spring 2026 (webform)

Learn about ACT Now

• Overview (video) 
• Comparison of Administration Programs (pdf) 
• Glossary of Terms (pdf) 
• User Role Matrix (pdf) revised 9.26.2025
• Introduction - ACT Now/TCM Sandbox Environment (pdf)

Setting up ACT Now

Invite or Manage Organizations in ACT Now

• Confirm Organization Participation Status (video) 
• Adding Students and Assigning a Test Event (video) 
  Tip: NC test coordinators should call 800.525.3731, press 4 for WorkKeys, instead of the phone number in the video.

Add Users with Roles to ACT Now

• Adding Users with Roles (video) 
• Creating a User Account (video) 
• Users File - Layout (pdf) 
• Users File Template (csv)

Manage Your Students

• Quick Start Guide to Managing Students in ACT Now (pdf) 
  Tip: Entering a Manual Paper Order on page 6 does not apply to North Carolina.
• Student Registration File - Layout (pdf) 
• Student Registrations File Template (csv)

Manage Accommodations

Understanding Accommodations

• Accessibility Supports Guide for the ACT WorkKeys (pdf) revised 11.18.2025

Prepare Students for Testing with Accommodations

• Braille and Screen Reader Practice Tests Order Form (pdf)
• Accommodations Students File - Layout (pdf) 
• Accommodations Students File Template (csv)
• Quick Start Guide - Assigning Accommodations and Supports (pdf) 
  Tip: Manual paper ordering is not allowed by the North Carolina state contract.
• Pre-Event Uploading and Assigning Student Accommodations (video) 
• Pre-recorded Audio Guidelines (pdf) 
• Taking Assessments Online with a Screen Reader (pdf)
• Authorized Bilingual Word-to-Word Dictionaries list (pdf) 
• Human Reader and Sign Language Interpreter Instructions and Guidelines (pdf)

Prepare for Testing

• Technical Guide for Online Testing (pdf) - revised 12.8.2025
  Tip: Instructions for TestNav on Chromebooks have been updated.
• Technical Readiness Checklist for Technical Coordinators (pdf) 
• TestNav Support (website) 
• Before Test Day Checklist (pdf) 

Prepare Student for Testing

• Information for Examinees (web page) 
• Preparing for the WorkKeys Test Online (pdf)
• ACT WorkKeys Sample Questions (web content)

Tip for Success: Only the National Career Readiness Certificate assessments apply to the NC state test administration.

TCM Resources

Tip: All ACT Polices need to be thoroughly read and agreed to in TCM, accessed through ACT Now. If you are serving as your site's Test Coordinator and Room Supervisor, you only need to agree to the training modules for the Test Coordinator. The information found in the Room Supervisor modules are captured in the Test Coordinator Modules.

• Policies (web content) revised 1.13.2026
  
• Test Facilities (web content) revised 1.13.2026
  
• Test Staff (web content) revised 1.13.2026
  
• Test Materials (web content) revised 1.15.2026
  Tip: Paper Testing in NC-return all test materials (standard & accommodations) at the end of the testing window or when all testing is complete.
• Test Administration (web content) revised 1.13.2026
  
• Non-Test Activities (web content) revised 1.15.2026
  Tip: Block F, School Use Only-State Questions, does not apply to North Carolina testing.

Room Supervisor Modules:

• Policies (web content) revised 1.13.2026
• Test Facilities (web content) revised 1.13.2026 
• Test Staff (web content) revised 1.13.2026
• Test Materials (web content) revised 1.13.2026
• Test Administration (web content) revised 1.15.2026 

Set up Test Center Manager (TCM)

• Setting up TCM Test Coordinator (video) 
• Setting up TCM Test Coordinator (simulation)
• Using TCM as a Room Supervisor or Proctor (video)  
  
• Using TCM as a Room Supervisor or Proctor (simulation) 
  Tip: Seating charts are not required for WorkKeys; this simulation shows screens for The ACT.
• Internet Outage Checklist - Paper Testing with ACT Now and TCM (pdf)
• ACT Test Day Instructions for Paper Testing - Standard (pdf)  revised 1.16.2026
  Tip: To be used for paper testing as back-up instructions in the case of a TCM™ outage.
• ACT Test Day Instructions for Paper Testing - Accommodations (pdf)  revised 1.16.2026
  Tip: To be used for paper testing as back-up instructions in the case of a TCM™ outage.
• Create a Test Room (pdf)
• Quick Start Guide - Create an NCRC Test Room (pdf)
• Test Center Manager (TCM) Resources (web content) revised 1.23.2026
  Tip: This resource contains links to one-page instructional PDFs and short videos for the Test Coordinator and Room Supervisor for setting up and managing: testing staff, students, and virtual rooms within TCM before and on test day.

 Administer Tests

• Test Day Overview for Room Supervisors - Paper (video) 
• Test Day Overview for Room Supervisors - Online (video)
• Test Day Checklist (pdf)
• Manage Breaks as Needed (pdf)
• ACT Calculator Policy (pdf)
• Turn Off Device Poster (pdf)
• WorkKeys Test Directions in English (includes Applied Math Formula Sheet) (pdf) 
• Printable Test Administration Manual (online and paper testing) (pdf)
• Printable Task Cards for WorkKeys Testing (online) (pdf) revised 1.13.2026

Administer Tests with Accommodations 

• WorkKeys Translated Directions (pdf) 
• Reader Agreement (pdf)
• Sign Language Interpreter Agreement (pdf)
• Scribe Agreement (pdf)
  Tip: If you're looking for resources, manuals, test forms, and other test administration resources, you'll find them in ACT Now and TCM training content. Look for a test day checklist, polices and tutorials, and much more!
  Tip: Electronic signatures are permitted for the Sign Language Interpreter’s Agreements, Reader's Agreements, and Scribe's Agreements
• ACT Spoken Instructions - Paper (pdf) revised 1.23.2026
  Tip: Pages 7, 15, 21, and 28 mention Block F: School Use Only- State Questions. These do not apply to NC testing.
• Pre-Recorded Audio Guidelines (pdf)
• First Language Interpreter Agreement (pdf) 
• ACT WorkKeys Spoken Instructions - Online (pdf)  - revised 1.22.2026

Returning Materials

• After Test Day Checklist (pdf)
• ACT Now Returning and Destroying Test Materials (video) 
• Secure Storage and Transport of Test Materials (pdf) 

Access Online Reporting

• ACT Online Reporting User Guide (pdf) 
• Guide to Reports (pdf) 

Understanding Reports

• WorkKeys Scale Score Interpretation Guide (pdf) 
• Score Level Interpretation - Applied Math (act.org) 
• Score Level Interpretation - Graphic Literacy (act.org) 
• Score Level Interpretation - Workplace Documents (act.org) 
• Student Score Data File Layout (pdf) 
  Tip: Business Writing (BW) does not apply to North Carolina. Students do not need the WorkKeys Claim Code to create/access their MyACT account.
• Certificate File to NCRC Data File Layout (pdf)
• Best Practices for Trusted Agents (pdf)
• Downloading HSRs or ISRs as Individual PDFs (pdf)

Training:

• The Value of WorkKeys (video) 
• The Value of WorkKeys slides (pdf) 

Help Students Access and Understand Reports

• Sample Score Report - Student (pdf) revised 10.14.2025
  Tip: A high-level Level to Scale score explanation has been added to the report. Business Writing (BW) does not apply to North Carolina.
• NCRC Certificate Levels (image) 
• ACT WorkKeys NCRC Sample Certificate (pdf)
• Occupational Profiling Database (website)
• Using the ACT WorkKeys Occupational Profile Database (video) 
• ACT WorkKeys NCRC Student Benefits Flyer (pdf)
• ACT WorkKeys Access Scores in MyACT (pdf)
• ACT WorkKeys Access Scores in MyACT (video) 
• How to Use ACT’s Skills to Jobs Coaching Tool (pdf)