ACT WorkKeys Now: North Carolina

Important Dates

The Schedule of Events (web content) (coming soon) contains all dates and deadlines for North Carolina’s test event. Check it frequently to stay on track for testing. We recommend uploading students as early as possible, but you may upload students, assign events, and add accommodations up to the day before you test online.

Coming soon
Online Window

Coming soon
Test Event 1:
Standard Paper

Coming soon
Test Event 1:
Paper Accommodations
 

Coming soon
Test Event 2
Standard Paper 

Coming soon
Test Event 2
Paper Accommodations 

Test Administration Roles
 

Contract Coordinator
District Coordinator
Test Coordinator
Test Accommodations Coordinator
Technical Coordinator
Test Event Staff
 

Resources & Tips

Select your current phase of test administration to view resources and links related to that phase.

  • What's New - Spring (web content) (coming soon)
  • Address Change Request Form (webform) (coming soon)
  • ACT WorkKeys Online Technical Readiness Survey - Spring 2027 (webform) (coming soon)

Learn about ACT Now

  • Overview (video) 
  • Comparison of Administration Programs (pdf) (coming soon)
  • Glossary of Terms (pdf) (coming soon)
  • User Role Matrix (pdf) (coming soon)
  • Introduction - ACT Now/TCM Sandbox Environment (pdf) (coming soon)

Setting up ACT Now

Invite or Manage Organizations in ACT Now

  • Confirm Organization Participation Status (video) (coming soon)
  • Adding Students and Assigning a Test Event (video) (coming soon)

Add Users with Roles to ACT Now

  • Adding Users with Roles (video) (coming soon)
  • Creating a User Account (video) (coming soon)
  • Users File - Layout (pdf) (coming soon)
  • Users File Template (csv) (coming soon)

Manage Your Students

  • Quick Start Guide to Managing Students in ACT Now (pdf) (coming soon)
  • Student Registration File - Layout (pdf) (coming soon)
  • Student Registrations File Template (csv) (coming soon)

Manage Accommodations

Understanding Accommodations

  • Accessibility Supports Guide for the ACT WorkKeys (pdf) (coming soon)

Prepare Students for Testing with Accommodations

  • Braille and Screen Reader Practice Tests Order Form (pdf) (coming soon)
  • Accommodations Students File - Layout (pdf) (coming soon)
  • Accommodations Students File Template (csv) (coming soon)
  • Quick Start Guide - Assigning Accommodations and Supports (pdf) (coming soon)
    Pre-Event Uploading and Assigning Student Accommodations (video) (coming soon)
  • Pre-recorded Audio Guidelines (pdf) (coming soon)
  • Taking Assessments Online with a Screen Reader (pdf) (coming soon)
  • Authorized Bilingual Word-to-Word Dictionaries list (pdf) (coming soon)
  • Human Reader and Sign Language Interpreter Instructions and Guidelines (pdf) (coming soon)

Prepare for Testing

  • Technical Guide for Online Testing (pdf) (coming soon)
    Technical Readiness Checklist for Technical Coordinators (pdf) (coming soon)
  • TestNav Support (website) (coming soon)
  • Before Test Day Checklist (pdf) (coming soon)

Prepare Student for Testing

  • Information for Examinees (web page) (coming soon)
  • Preparing for the WorkKeys Test Online (pdf) (coming soon)
  • ACT WorkKeys Sample Questions (web content) (coming soon)

Tip for Success: Only the National Career Readiness Certificate assessments apply to the NC state test administration.

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TCM Resources

Tip: All ACT Polices need to be thoroughly read and agreed to in TCM, accessed through ACT Now. If you are serving as your site's Test Coordinator and Room Supervisor, you only need to agree to the training modules for the Test Coordinator. The information found in the Room Supervisor modules are captured in the Test Coordinator Modules.

Test Coordinator Modules:
  • Policies (web content) (coming soon)
  • Test Facilities (web content) (coming soon)
  • Test Staff (web content) (coming soon)
  • Test Materials (web content) (coming soon)
    Test Administration (web content) (coming soon)
  • Non-Test Activities (web content) (coming soon)

Room Supervisor Modules:

  • Policies (web content) (coming soon)
  • Test Facilities (web content) (coming soon)
  • Test Staff (web content) (coming soon)
  • Test Materials (web content) (coming soon)
  • Test Administration (web content) (coming soon)

Set up Test Center Manager (TCM)

  • Setting up TCM Test Coordinator (video) 
  • Setting up TCM Test Coordinator (simulation)
  • Using TCM as a Room Supervisor or Proctor (video)  
  • Using TCM as a Room Supervisor or Proctor (simulation) 
    Internet Outage Checklist - Paper Testing with ACT Now and TCM (pdf) (coming soon)
  • ACT Test Day Instructions for Paper Testing - Standard (pdf)  (coming soon)
  • ACT Test Day Instructions for Paper Testing - Accommodations (pdf)  (coming soon)
  • Create a Test Room (pdf) (coming soon)
  • Quick Start Guide - Create an NCRC Test Room (pdf) (coming soon)
  • Test Center Manager (TCM) Resources (web content) (coming soon)

 Administer Tests

  • Test Day Overview for Room Supervisors - Paper (video) (coming soon)
  • Test Day Overview for Room Supervisors - Online (video) (coming soon)
  • Test Day Checklist (pdf) (coming soon)
  • Manage Breaks as Needed (pdf) (coming soon)
  • ACT Calculator Policy (pdf) (coming soon)
  • Turn Off Device Poster (pdf) (coming soon)
  • WorkKeys Test Directions in English (includes Applied Math Formula Sheet) (pdf) (coming soon)
  • Printable Test Administration Manual (online and paper testing) (pdf) (coming soon)
  • Printable Task Cards for WorkKeys Testing (online) (pdf) (coming soon)

Administer Tests with Accommodations 

  • WorkKeys Translated Directions (pdf) (coming soon)
  • Reader Agreement (pdf) (coming soon)
  • Sign Language Interpreter Agreement (pdf) (coming soon)
  • Scribe Agreement (pdf) (coming soon)
  • ACT Spoken Instructions - Paper (pdf) (coming soon)
  • Pre-Recorded Audio Guidelines (pdf) (coming soon)
  • First Language Interpreter Agreement (pdf) (coming soon)
  • ACT WorkKeys Spoken Instructions - Online (pdf) (coming soon)

Returning Materials

  • After Test Day Checklist (pdf) (coming soon)
  • ACT Now Returning and Destroying Test Materials (video) (coming soon)
  • Secure Storage and Transport of Test Materials (pdf) (coming soon)
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Access Online Reporting

  • ACT Online Reporting User Guide (pdf) (coming soon)
  • Guide to Reports (pdf) (coming soon)

Understanding Reports

  • WorkKeys Scale Score Interpretation Guide (pdf) (coming soon)
  • Score Level Interpretation - Applied Math (act.org) (coming soon)
  • Score Level Interpretation - Graphic Literacy (act.org) (coming soon)
  • Score Level Interpretation - Workplace Documents (act.org) (coming soon)
  • Student Score Data File Layout (pdf) (coming soon)
  • Certificate File to NCRC Data File Layout (pdf) (coming soon)
  • Best Practices for Trusted Agents (pdf) (coming soon)
  • Downloading HSRs or ISRs as Individual PDFs (pdf) (coming soon)

Training:

  • The Value of WorkKeys (video) (coming soon)
  • The Value of WorkKeys slides (pdf) (coming soon)

Help Students Access and Understand Reports

  • Sample Score Report - Student (pdf) (coming soon)
  • NCRC Certificate Levels (image) (coming soon)
  • ACT WorkKeys NCRC Sample Certificate (pdf) (coming soon)
  • Occupational Profiling Database (website) (coming soon)
  • Using the ACT WorkKeys Occupational Profile Database (video) (coming soon)
  • ACT WorkKeys NCRC Student Benefits Flyer (pdf) (coming soon)
  • ACT WorkKeys Access Scores in MyACT (pdf) (coming soon)
  • ACT WorkKeys Access Scores in MyACT (video) (coming soon)
  • How to Use ACT’s Skills to Jobs Coaching Tool (pdf) (coming soon)
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Helpful Links & FAQs

Expand each tray to reveal the information you're looking for.

 

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  • ACT General Questions
    • ACT WorkKeys: 800.525.3731, press 4 for WorkKeys
    • Email
  • WorkKeys Customer Support Hours: Monday - Friday 7:00 AM to 5:00 PM Eastern Time
  • State Policy Questions:
    Please contact your Regional Accountability Coordinator (RAC).
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Data Office Hours for North Carolina

ACT is offering one‑on‑one Data Office Hours from May 18 - June 4 to support schools/districts following the state’s reporting deadline. Each 30‑minute session provides individualized support on interpreting ACT, PreACT, and WorkKeys results and using data to inform local planning. Dr. Bryan Williams, former director of assessment and current ACT professional development presenter, is setting time aside to support North Carolina high school data personnel. 

Reserve a Data Office Hours appointment → Book time with Bryan Williams

 

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