ACT WorkKeys Now: North Carolina

• Address Change Request Form (webform) 
• ACT WorkKeys Online Technical Readiness Survey - Fall 2026 (webform)

Start Here

• What's New (web content) 
• ACT Now Overview (video) 
  Tip: This video shows the ACT District logo; however, the content for district testing applies to state testing.
• Overview of User Roles (video) 
• User Roles: Building a Test Administration Team (pdf) 
• Creating an ACT Now Account (video) 
• Before Test Day Checklist for Test Coordinators (pdf)
  Tip: Step 5, manual ordering, does not apply to NC state testing. Step 7b MyACT instructions for Students does not apply to NC state testing. Instead, refer to the Access Scores Without a Claim Code resource.
• Introduction - ACT Now/TCM Sandbox Environment (pdf) 
• ACT Now/TCM Sandbox login

Setting up ACT Now

• Adding Users with Roles (video) 
• Confirm Organization Participation Status (video) 
• Managing Students (pdf) 
  Tip: Entering a Manual Paper Order on page 6 does not apply to North Carolina.
• Adding Students and Assigning a Test Event (video) 
  Tip: State test coordinators should call 800.525.3731, press 4 for WorkKeys, instead of the phone number in the video.

File Upload Resources:

• Users File - Layout (pdf) 
• Users File Template (csv) 
• Student Registration File Layout (pdf) 
• Student File Template (csv) 

Manage Accommodations

Resources:

• Accessibility Supports Guide for the ACT WorkKeys (pdf)
  Tip: WorkKeys assessments delivered as part of the NC state-sponsored administration are only provided in English.
• Braille and Screen Reader Practice Tests Order Form (pdf) 
• Assigning Accommodations and Supports (pdf) 
• Assigning Student Accommodations and Supports (video)
• Accommodations Students File - Layout (pdf) 
• Accommodations Students File Template (csv) 

Technical Coordinator Resources for Online Testing

Resources:

• Technical Guide for Online Testing (pdf) 
• Technical Readiness Checklist (pdf) 
• TestNav Support (website) 

Prepare Students for Testing

• Discover Your Strengths WorkKeys Flyer (pdf)
• WorkKeys Assessments Can Work for You Brochure (pdf)
• Get Noticed By Employers Student Flyer (pdf)
• Information for Examinees (web page) 
• ACT WorkKeys Sample Questions (web content) 
  Tip: Only the National Career Readiness Certificate assessments apply to the NC state test administration.
• Preparing for Tests Taken Online in TestNav (pdf) 
  Tip: Resource for students testing online. Schools may provide information to students in electronic or print format.

How to Access and Complete Training Modules in TCM

• TCM Module Access Overview (video)

• Policies (web content) 
  
• Test Facilities (web content) 
  
• Test Staff (web content) 
  
• Test Materials (web content)
  Tip: Paper Testing in NC-return all test materials (standard & accommodations) at the end of the testing window or when all testing is complete.
• Test Administration (web content) 
• Non-Test Activities (web content) 
  Tip: Block F, School Use Only-State Questions, does not apply to North Carolina testing.
  

Room Supervisor Modules:

• Policies (web content) 
• Test Staff (web content)
• Test Day: Before Examinees Arrive (web content)
• Test Day: Administration (web content)
• Testing with Accommodations and Supports (web content) 

Set up Test Center Manager (TCM)

• Setting up TCM Test Coordinator - Paper (video) 
  • Setting up TCM Test Coordinator - Paper (simulation) 
• Setting up TCM Test Coordinator - Online (video) 
  • Setting up TCM Test Coordinator - Online (simulation) 
• Using TCM as a Room Supervisor or Proctor - Paper (video) 
  • Using TCM as a Room Supervisor or Proctor - Paper (simulation) 
• Using TCM as a Room Supervisor or Proctor - Online (video) 
  • Using TCM as a Room Supervisor or Proctor - Online (simulation)
• WorkKeys TCM User Resources (web content) 
• Create an NCRC Test Room (pdf)

Test Day Resources:

Administer Test:

• Test Day Overview for Room Supervisors - Paper (video) 
• Test Day Overview for Room Supervisors - Online (video)
• Test Day Checklist for Test Coordinators (pdf) 
• Test Day Checklist for Room Supervisors (pdf) 
• After Test Day Checklist (pdf) 

Printable Test Day Resources:

• Printable Test Administration Manual-Test Coordinator (pdf)
• Printable Test Administration Manual-Room Supervisor (pdf)
• Printable Task Cards for WorkKeys Testing (online) (pdf) 
• Paper Testing - Internet Outage Checklist (pdf) 
  • ACT Test Day Instructions for Paper Testing - Standard and Accommodations (pdf)
     Tip: To be used for paper testing as back-up instructions in the case of a TCM™ outage.
• ACT Calculator Policy (pdf)
• Turn Off Device Poster (pdf) 

 Accommodations Resources for Testing Staff:

• Manage Stop-the-Clock Breaks (pdf)
• WorkKeys Test Directions in English (includes Applied Math Formula Sheet) (pdf) 
• Human Reader and Sign Language Interpreter Instructions (pdf) 
• Testing Staff Agreements - Accommodations Supports Roles (pdf)
  Tip: Electronic signatures are permitted for all agreements.
• Taking Assessments Online with a Screen Reader (pdf) 
• Authorized Bilingual Word-to-Word Dictionaries list (pdf) 
• ACT WorkKeys Spoken Instructions - Paper (pdf)
  Tip: Pages 7, 15, 22, and 30 mention Block F: School Use Only- State Questions. These do not apply to State testing. 
• ACT WorkKeys Spoken Instructions - Online (pdf) 
• Pre-Recorded Audio Guidelines (pdf)

Returning Materials

• Returning Test Materials (video) 
• Secure Storage and Transport of Test Materials (pdf) 

Resources for Educators

• ACT Online Reporting User Guide (pdf) 
  Tip: PreACT 8/9 does not apply to NC. Note, some reports are not available for NC state testing.
• Guide to Reports (pdf) 

About Online Reporting:

• WorkKeys Scale Score Interpretation Guide (pdf) 
• Score Level Interpretation - Applied Math (act.org) 
• Score Level Interpretation - Graphic Literacy (act.org)
• Score Level Interpretation - Workplace Documents (act.org) 
• Student Score Data File Layout (pdf) 
  Tip: Business Writing (BW) does not apply to North Carolina. Students do not need the WorkKeys Claim Code to create/access their MyACT account.
• Certificate File to NCRC Data File Layout (pdf) 
• Best Practices for Trusted Agents (pdf) 
• Online Reporting: Benefits, Features, Navigation, and Rosters (video) 
  Tip: Although WorkKeys is not displayed in this video, the navigation in the portal is the same.

Training:

• The Value of WorkKeys (video) (coming soon)
• The Value of WorkKeys slides (pdf) (coming soon)

Resources for Students

• Sample Score Report - Student (pdf) 
  Tip: Business Writing (BW) does not apply to North Carolina.
• NCRC Certificate Levels (image)
• ACT WorkKeys NCRC Sample Certificate (pdf) 
• WorkKeys Testing What’s Next Letter (pdf)
• Occupational Profiling Database (website) 
• Using the ACT WorkKeys Occupational Profile Database (video) 
• ACT WorkKeys NCRC Student Benefits Flyer (pdf) 
• ACT WorkKeys Access Scores in MyACT (pdf) 
  Tip: NC students are not required to claim a digital badge through Credly. If students wish to pursue this opportunity, it is recommended they consult a parent or legal guardian before sharing personal information with a third-party.
• ACT WorkKeys Access Scores in MyACT (video) 
• How to Use ACT’s Skills to Jobs Coaching Tool (pdf)