WorkKeys Online: North Carolina

Getting Started: Test Administration Process Steps

Select your current phase of the test administration process to see resources related to that phase.

Step 1: Orientation - Learn about test formats and policies; select test dates and provide shipping information; select test staff and set up accounts.

Step 2: Configuration - verify enrollment for test materials.

Step 3: Accommodation - Learn about accessibility supports; request accommodations and/or supports; request qualified exceptions to the deadline.

Step 4: Preparation -  Order test materials; complete non-test activities; provide examinees test prep information; prepare your facility, staff, and materials; update examinee information.

Step 5: Administration - Administer the test.

Step 6: Transportation: Return test materials..

Step 7: Interpretation - Access and understand score reports; share reporting information with examinees.

Important Dates

The Schedule of Events  contains all dates and deadlines for North Carolina's test event. Check it frequently to stay on track for testing.

Fall Testing

Testing Window: November 15, 2021 - December 10, 2021 (weekdays)

Documents will be replaced as they become available for Fall 2021 testing.

Help and Contact

Expand each tray to more information

Step 1: Orientation

BEFORE TESTING: Get started with your testing program.

Learn about Test Formats and Policies


Select Test Staff and Set Up Accounts



Step 2: Configuration

BEFORE TESTING: Ensure systems are set up and data is submitted for testing.

Complete Online Site Readiness


Tip: Be sure to run a TAO System Check. Select Guest Access to start the system check.

Step 3: Accommodation

BEFORE TESTING: Identify student needs for accommodations and/or supports.

Learn about Accessibility Supports


Arrange for Accommodations and/or English Learner (EL) Supports



Step 4: Preparation

BEFORE TESTING: Prepare students, staff, facilities, and materials for testing.

Provide Examinees Test Prep Information



Prepare Your Facility, Staff, and Test Materials



Step 5: Administration

DURING TESTING: Have a successful test administration.

Administer the Test


calendar Standard Time Administration Window: November 15 - December 10, 2021



Administration Manuals


Tip: Remember that examinee computers cannot use Internet Explorer (IE) to deliver the test in TAO. Chrome, Firefox, or Safari may be used.

Tip: Run a TAO System Check and Validation Test on all examinee computers before the test session to ensure they can properly access and deliver the tests. To save time, you may want to run the Validation Test before the TAO System Check because if you are successful in launching a sample mini test, it won’t be necessary for you to run the TAO System Check.

Tip: If you are testing an examinee approved for English learner supports, print a copy of the ACT-Approved Bilingual Word-to-Word Dictionaries List (linked above) to verify at check in that the examinee’s dictionary can be used for testing.

Step 6: Transportation

AFTER TESTING: Send materials and data back to ACT.

Transfer Data



Step 7: Interpretation

AFTER TESTING: Interpret score reports and test data.

Access and Understand Score Reports


calendarSee your Score Report Schedule for release dates




Tip: The test coordinator can log in to Validus and use the Reports Portal to access ACT WorkKeys score reports. The ACT WorkKeys Online Reports Portal User Guide provides instructions for this feature. Score Reports Available in Online Reports Portal provides a list and description of all available reports.

Share Reporting Information with Examinees



Tip: Examinees who achieve a minimum score of three (3) or higher on each subject test may be eligible to receive an ACT® WorkKeys® NCRC®.

Tip: Examinees who earn an ACT WorkKeys NCRC can access test scores as well as view, print, and share their certificate by either creating an account or accessing an existing account at