WorkKeys Taken on Paper: North Carolina

Important Dates

Spring Testing 

Testing Window: March 30 - April 10, 2020
Material Ordering Window: February 3 - 7, 2020




Contact Information

ACT General Questions:
ACT WorkKeys: 1.800.967.5539


State Policy Questions:
North Carolina Department of Public Instruction
Please contact your Regional Accountability Coordinator (RAC) if you have policy questions that aren't answered by the North Carolina Department of Public Instruction website.


Test Administration Process Overview

Select your current phase of the test administration process to see resources related to that section, or simply scroll down the page.

  1. Orientation - Get oriented with the testing program.
  2. Configuration - Configure testing setup and systems.
  3. Verification - Verify needs for accommodations and supports.
  4. Preparation - Prepare for testing.
  5. Administration - Administer the test successfully.
  6. Transportation -  Transport materials and data back to ACT.
  7. Interpretation - Interpret score reports and test data.


Get oriented with the testing program.

Learn about ACT WorkKeys

ACT WorkKeys® tests are research-based measures of foundational work skills essential to career success across industries and occupations. The assessments help to close skill gaps and improve workforce quality.


Testing Information



Tips for Success

  • Bookmark the url for your state’s testing website (this site) and check back frequently for updated information and content. 
  • Mark important dates from your Schedule of Events on your calendar and set reminders for deadlines.
  • Familiarize yourself with the seven stages of the testing cycle (Orientation, Configuration, Verification, Preparation, Administration, Transportation, and Interpretation) . You can see a brief description, action items, and resources associated with each stage to help you get a feel for the testing timeline. Content will be linked as it becomes available.
  • Watch for emails from ACT with important reminders. Add our email address to your contacts to prevent emails from going to spam/junk folders. 


Configure testing setup and systems.

Make Staff Arrangments

Manage Contact Information and Participation

Material Order Resources

Tips for Success

  • If you already have an account for ordering PreACT test materials, use the same username and password to access the ACT WorkKeys materials ordering system.


Verify needs for accommodations and/or supports.

Tips for Success

  • Review the Accessibility Support Guide if you have questions about the accommodations and supports available for ACT WorkKeys.


Prepare for testing.

Tips for Success

  • Review the “Receipt and Check-In of Test Materials” section of the Test Coordinator Information Manual before receiving your shipment. Have it available to refer to while unpacking your test materials.
  • Remember to hold a training session with all testing staff (new and old) before test day. This is required and is separate from the briefing session that happens on test day. Suggested topics to cover during the training session are in your administration manual.
  • Be sure to plan for all examinees to fill out the demographics portion of their answer sheet before testing.


Administer the test successfully.

Tips for Success

  • Ensure you are using the correct materials for your test date. Using test booklets assigned for another test date will result in the cancellation of scores.
  • Make sure examinees properly grid the form code into the Test Form block on their answer documents. This is essential to the answer documents being scored properly.
  • If you are testing an examinee approved for English learner supports, print a copy of the ACT-Approved Bilingual Word-to-Word Dictionaries List to verify at check in that the examinee’s dictionary can be used for testing.


Transport materials and data back to ACT.

Tips for Success

  • Make sure to follow the instructions for return in the Administration Manual Supplement, not those in the manual.
  • Test coordinators should verify completeness and accuracy of materials received from room supervisors before returning them to ACT. Check that all Test Administration Forms are filled out and check that the test form code is properly gridded on each answer document.
  • Do not put more than 250 answer documents in each ACT Scoring Services envelope.


Interpret score reports and test data.

Access Score Reports

Understand Score Reports

Student Resources

Tips for Success

  • The test coordinator can log in to Validus and use the Reports Portal to access ACT WorkKeys score reports. The ACT WorkKeys Online Reports Portal User Guide provides instructions for this feature. Score Reports Available in Online Reports Portal provides a list and description of all available reports.
  • Examinees who achieve a minimum score of three (3) or higher on each subject test may be eligible to receive an ACT® WorkKeys® NCRC®.
  • Examinees who earn an ACT WorkKeys NCRC can access test scores as well as view, print, and share their certificate by either creating an account or accessing an existing account at