Frequently Asked Questions

Questions about ACT test registration, MyACT and testing amid COVID-19

...I still be able to take the ACT test there?

Schools that serve as test centers still have the option of administering the ACT test, even if they are closed and doing remote learning for their students. We are working closely with test centers and will be communicating the status of test centers for the upcoming test date.

If a student completes a test date change, the system will charge for the new test date. However, this fee will be refunded in 3-5 business days.

Examinees may also make free test date and test center changes through their web accounts to allow for flexibility in choosing a date and location that works best for them.

Note: Examinees participating in Special or Arranged testing, or in Talent Search will need to contact ACT directly to make changes to their registration.

No. The online testing option that was previously announced—where students have the option to take the ACT test on a computer at an ACT national test center—has been postponed until 2021.

ACT plans to offer a remote proctoring solution, allowing students to take the test online, at home or at other convenient locations in the winter.

ACT is offering Standby for the September test date at no cost. You can find more information about Standby testing here: https://bit.ly/2Gl16SA

...registered me for a test date. How do I change my test date/test center? 

If you wish to change your registration in any way, you may do so free of charge in your MyACT account once registration officially opens on Monday, August 3 at 10 a.m. CT. 

Due to a data mapping error encountered in our new MyACT system, some students experienced a situation where the test center listed on their admissions ticket was different than their selected test center. We’re working to fix all instances of this mismatch to ensure that all registrations are reserved in the intended test center. Once this is fixed, students can find their assigned test location by logging into MyACT. We’ll also follow up by email to affected students.

Note: We have pulled the mismatched test sites from MyACT so this cannot occur for other students.

Some students have encountered issues in authenticating their accounts when creating or migrating their MyACT account.

If you have selected to verify your account via email, please first check your “junk” or “spam” email folder. If you do not see the verification email in either folder, please confirm your email is correct and resend the validation.

If you selected to verify via SMS message and you do not receive a message, please select to email the verification as an alternative.

If you were in the process of verifying your account on Monday, July 27 prior to the MyACT system being pulled down for maintenance, you can resend an email verification using the link in your original email. If the SMS message verification was selected that day, please contact us for agent assistance in verifying your account.

Some customers have experienced issues in migrating or creating accounts in our new MyACT system. We have found the most common root cause of this issue to be the selection of alternate user paths. In order to streamline migration, three user paths are available:

If you had previously logged in to our Student Web Services portal, please select “I have a student web account and need to update to MyACT.”

Watch this video for help.

 

If you took an ACT test through a state or district testing program and have a score but have not logged in to an ACT system previously, please select “I have scores from an ACT test, but don’t yet have an account.”

If you are brand new to ACT, please select “I have not taken the ACT before and am creating an account for the first time.”

Watch this video for help.

 

Additional information on getting started with your MyACT account can be found here: https://success.act.org/s/article/Getting-Started-with-MyACT

If you have already created a MyACT account and your previous account information does not appear after login, it is possible a new account was created in error or there was an error in migration. If you do experience this issue, please contact us for agent assistance in merging accounts.

Some customers encountered an error in submitting credit card information during the checkout process. This issue has been resolved and we have not seen any new reports of customers encountering this issue. If you continue to experience credit card issues, please clear your browser cache or attempt to checkout in an incognito window.

Some customers encountered our site maintenance page stating the site was down for maintenance after we had re-opened MyACT for registration. This was a result of internet service providers caching, or saving, a version of the page to speed up user experience. This issue has been resolved. If you continue to run into this issue, please clear your browser cache or load the site in an incognito window.

Some customers have experienced issues in rescheduling tests from previous test registrations using an ACT Fee Waiver or a voucher. This issue is resolved through one of two user paths:

If you were able to successfully migrate your account into MyACT, you will see previous registrations on your record. Upon entering that previous registration record, you may select to complete a Test Date Change. This change of test date to a fall test administration is free for you.

If you were not able to successfully migrate your account to MyACT and created a new account in the system, you will not see any previous registrations. If this is the case, please contact us for agent assistance in merging accounts. If you are unable to contact ACT Customer Care prior to requiring a registration, you may register following the standard user process and request a refund at a later date.

...are available; however, when I log in to MyACT, my scores are not there.  

Please make sure you migrated your account correctly, based on your unique situation. View this blog for help. If you are sure you migrated correctly, and still cannot see your July scores, it’s possible you are part of a group of students whose scores have not been loaded into MyACT. We are in the process of loading those scores and they will be available in MyACT on the next score release date, which is Wednesday, August 12. Please note, there are no issues with your scores.  

Questions About Test Day

Yes, ACT will be following CDC-recommended guidelines for social distancing at our test centers. 

...during fall ACT test dates?

ACT continues to update its test center policies and procedures based on the latest guidance from local officials and CDC guidelines. The guidelines provided to test centers include both recommendations and requirements. They include (but are not limited to): 

  • Making hand sanitizer available 

  • Placing COVID-19 related signage, including floor signage to maintain six feet distances at key locations such as check-in and seating arrangements 

  • Requiring health screenings and wellness checks on both testing staff and examinees on test day. 

  • Recommend to wear personal protective equipment (“PPE” such as gloves and masks) on test day.

Yes, but no personal protective equipment (PPE) will be provided by the test center. Examinees are encouraged to bring their own mask, personal hand sanitizer, and other PPE.

Examinees will be asked to temporarily remove masks for inspection and full facial confirmation as part of test security protocols at check-in.

Gloves and hand sanitizer are acceptable to have on test day and in the testing room. Gloves, and other PPE are subject to inspection.

Yes. Examinees will be asked the following health and wellness questions during check-in. If an examinee affirms any of the following, they will not be admitted, and may make a test date change at no cost. 

  • Have you tested positive for the virus that causes COVID-19 in the last 14 days? 
  • Have you had any of these symptoms in the last 14 days?
  • Fever greater than 100 degrees 
  • Difficulty breathing or shortness of breath 
  • Cough 
  • Chills 
  • Muscle pain 
  • Sore throat 
  • New loss of taste or smell 
  • Are you experiencing fever, difficulty breathing or shortness of breath, a cough, chills, muscle pain, sore throat, or new loss of taste or smell at this time? 
  • Have you been in close contact with someone displaying these known symptoms of COVID-19? 
  • Have you been in close contact with someone diagnosed with COVID-19 or who has tested positive for the virus that causes COVID-19 in the last 14 days? 
  • Have you traveled outside the country or to any high-risk locations in the last 14 days or been in close contact with someone who traveled to high-risk locations in the past 14 days? 

If you don’t feel well, please stay home!

If you did not test, then on the Monday after test day you can go into your web account and make a test date change at no fee.

If you are unable to make the change through your account, please contact ACT.

We are working to automatically register class of 2020 and 2021 seniors who have had their ACT test(s) cancelled over the last several months. While we know this prioritization does not help everyone, it was necessary to do everything we could to help rising seniors (and even some 2020 seniors) obtain an ACT score for pending admissions and scholarship applications. We hope younger classes can understand these efforts on behalf of their peers and schoolmates. We are doing everything we can to increase testing space for test dates in the upcoming school year, 2020-2021. 

Over the last several months as the COVID-19 pandemic caused test cancellations and closures, every student had the ability to request a refund for the test(s) they were not able to take. In doing so, this removed some registration records from our system. Since the July 18 test date, we have migrated to a new registration site called MyACT and many students in the class of 2020 and 2021 who had not yet received a refund were automatically registered for fall testing. Unfortunately, this did not happen for class of 2020 and 2021 students who had already received a refund, as we were without a registration record for those students. We are very sorry for that. 

We are introducing a queuing system to MyACT, which will help maintain performance of the site. Once we meet our pre-determined threshold of users hitting the site, the next user will be placed in line. This is being done to help everyone flow into and out of MyACT, like traffic lights help drivers fairly and efficiently get to where they need to go. Here's how it will work:

  • You will be asked to stay on the page to keep your place in line. 
  • You will hear a chime when it's your turn to get in. The screen will also change to show you may enter.
  • Please note: You’ll have 20 minutes to access the site once you’ve heard the chime and see the screen change (your  “green light”). If you don’t access it within 20 minutes, you’ll be moved to the back of the line.

Students can take one September and one October test. Students cannot register for multiple September and October tests.

For April, June, or July test dates, please use this form: https://bit.ly/2YoBwVr.  For fall 2020 test dates, please contact customer support at act-cares@act.org.

You will be able to check your test center information in MyACT when it reopens on Monday, August 3 at 10 a.m. CT. We cross-referenced available sites and seats with your home address to place you in the closest available seat. Your seat is within 300 miles of your home address. If this doesn’t work for you, you can make any necessary changes to your registration in MyACT when it reopens. Monday.

Many class of 2020 and 2021 seniors who had their ACT test(s) cancelled over the last several months were automatically registered for a fall test date. Some students in this category could not be automatically registered for a number of reasons, including: 

  • If you requested a refund from April, June or July, your registration record was removed from our system, as we migrated to a new registration site called MyACT since the July 18 test date.

  • If we couldn’t place you in a seat that was within 350 miles of your home address, we did not. Note: We are continuing to increase testing space for fall test dates and waiting to hear back from test center coordinators to add seats to MyACT.

  • If there were technical issues with your account information, like duplicate email addresses for multiple accounts. 

We are doing everything we can to increase testing space for test dates in the upcoming school year, 2020-2021. See below for more on our fall 2020 testing options.

No, your registration could change as ACT and test center staff monitor changes in local COVID-19 conditions and adhere to CDC guidelines.

We are improving our processes and updating our technology to ensure students are properly informed of future test changes and cancellations, as well as any updates to CDC health and safety guidelines.

Unfortunately, it’s clear the COVID-19 pandemic will be with us into the fall. This means continued limitations in test center capacity and inevitable cancellations throughout the remainder of our 2020 test dates. To the best of our ability, class of 2020 and 2021 seniors have been placed in seats at sites that are currently open. While the test centers you’ll see listed on MyACT are currently open for testing on the date noted, your registration could change as ACT and test center staff monitor changes in local COVID-19 conditions and adhere to CDC guidelines. 

To plan for these realities, we are doing everything we can to secure additional space for students who will need more options. In addition to the changes we’ve already made to add more capacity (opening up our Sunday testing to all students and adding new test dates in September and October), here are a few more examples of what we’re working on: 

  • Pop-up sites in areas most affected by cancellations.  

  • Partnering with commercial testing companies to share their already-existing space within your communities. 

  • Working with state Boards of Regents, colleges, and universities to help them administer “On-Campus Testing” for their students.

  • Working with school districts to help them become an ACT test site for their students (these are called unlisted test centers and are not available on MyACT).   

As a long-term improvement for examinees who register for ACT Special testing, the registration experience will more closely align with the experience of those who participate in center-based testing. The voucher was provided to those who had an existing request for special testing from April, June or July, and will allow for a registration to be made in MyACT without the need for a credit card.