Skip to content

General Questions


Can I get a copy of the test questions and answer key?

Should I test again?

What accommodations are available for students with disabilities?

What is an ACT web account and why do I need one?

What is the ACT?

What is the difference between the ACT and SAT?

When should I test?

Who can take the ACT?

Why take the ACT?

What is Test Information Release?


Registration Questions


Can my parent/guardian get copies of email reminders and information ...

How can I add/change my college choices or correct my high school code ...

How can I make changes to my registration?

How do I pay when I register online?

I can't test on the date I registered for. What can I do?

I want to cancel my registration. Can I get a refund?

I've changed my mind about taking the ACT writing test ...

Is online registration secure for payment by credit card?

What are the requirements for the name I use when registering and testing?

Why was I assigned to a test center that was not originally a choice...

Photo Upload Questions


Are photos required for students who take the ACT as part of statewide ...

Are photos required for students who take the ACT through residual ...

Are photos required for students who take the ACT internationally?

Are photos required for students who take the test on a standby basis?

Can I change/replace my photo?

Does ACT make provisions for students whose religious beliefs prohibit ...

What will ACT do with the examinee's photo?

What will be done with the photos after ACT has used them?

What would prevent an examinee from uploading someone else's photo ...

Will high schools be required to check the photos on score reports ...

Will student photos be included in score reports sent to colleges ...

Special circumstances


Am I eligible for a fee waiver?

Can homebound or confined students take the ACT?

Is extended time allowed based solely on limited English proficiency?

Is Non-Saturday testing available?

Is the ACT offered in languages other than English?

What if there are no test centers scheduled near my home for any test date?

Test Day


Can I change my test date or test center on test day?

Can I use a calculator?

Frequently Asked Questions - Computer Algebra System (CAS) Functionality

How do I get ready for test day?

Is standby testing the same as a Test Date Change?

What happens if my test center has to reschedule the test?

What happens if there is bad weather on test day?

What identification will I have to show at the test center?

What if I missed the test date I signed up for?

What if I've lost or do not have my ticket?

What if I've missed the late registration deadline for my test date but ...

What is standby testing?

What should I take to the test center?

What time does the test start?

Why do I need to bring my ACT ticket?

Test Prep


Does ACT call to sell test prep services or give information to...

How many questions are there and how long will the test take?

Which subject areas do the multiple-choice tests cover?


Viewing scores online


After I see my scores, can I cancel reporting to colleges?

Is there any way to see my scores sooner?

What can cause scores to take longer?

Why are multiple-choice scores available online before writing scores?

Why can't I see my scores when I try to view them online?


Getting scores


Can you give me my scores by phone, email, chat, or fax?

How can I get my scores more quickly?

I haven't received my scores yet. How long does it take?

Where are my Test Information Release materials?

Why can't a college locate my ACT scores?


Sending scores


Can I cancel my web or phone order for my scores?

Can I order score reports at no charge for a previous test date?

Can I send my multiple-choice scores without sending my writing scores?

Can I send my scores to a high school or uncoded college? Can I ...

Can I send my writing test score without sending my multiple-choice scores?

Can I send scores from two different dates to a college as one score ...

How often are scores reported to colleges?

What if I want my scores sent somewhere, but don't remember when ...

When will the college receive my scores?


Understanding scores


I don't think my test was scored correctly. Can I have it verified?

What are ACT's scoring policies if there is a problem at a test center?

What is the highest possible ACT score?


Score reports


How do I correct personal information on my score report?

How do I delete a test date record?

What is my ACT ID and why is it important?

When will my college need to have my ACT scores?

Which scores are reported if I test more than once?

Will anyone be able to see the essay I wrote?

Will my college accept my student copy of the ACT report?

Contact Us

How can we help you?


General ACT Registration Questions

Typical topics include:

  • User ID or password problems
  • Technical difficulties using the ACT registration website
  • Requesting changes to your personal data
  • Updating your email address
  • Questions about providing a photo when registering for the ACT

Send email related to registering for the ACT.

I have a question about international testing.

I need to receive registration materials by mail.

  FAQ Available Now
  Email Typical response in 2 business days
  Chat M-F 8:30 AM to 5:00 PM CST
  Phone (319) 337-1270 M-F 8:00 AM to 8:00 PM CT + Test Weekends
By mail
ACT Student Services
2727 Scott Blvd., minizip 46
P.O. Box 414
Iowa City, IA 52243-0414
  • Please note, telephone hold times increase near deadlines.
  • Customer Care agents are available on ACT test dates.

Testing with Accommodations

Students previously approved to test with accommodations at a regularly scheduled test center can register to test again with the same accommodations from their ACT Student Web Account.

Learn more about accommodation options, eligibility, and how to submit a request

Email  Typical response in 2 business days
Phone  (319) 337-1332 M-F 8:00 AM to 5:00 PM CT



  • Please note, telephone hold times increase near deadlines.
  • Customer Care agents are available on ACT test dates.

    By mail

    ACT Test Accommodations
    301 ACT Drive, P.O. Box 168
    Iowa City, IA 52243-0168


    Questions or Complaints about a Test Center or Test Conditions

    We will automatically initiate an investigation if your submission is received within two weeks of the test experience.


    Begin submission of question or complaint about a test center or test conditions

    By Mail

    ACT Test Administration and Accommodations
    301 ACT Drive, P.O. Box 168
    Iowa City, IA 52243-0168